Frequently Asked Questions
Shipping
Do you offer free shipping?
Yes! We offer free US shipping on all orders — no minimum purchase required. You'll see it applied automatically at checkout.
Where does my order ship from?
Orders ship from our fulfillment partners in the United States. Once your order ships, you'll receive a tracking email so you can follow it right to your door.
How long does fulfillment take?
Most orders are fulfilled and shipped within a few business days. If you have a question about a specific order, email us at customersupport@boston617coffee.com and we'll look into it.
Returns & Refunds
We stand behind every bag. Here's how returns work:
- Coffee and tea: Because freshness matters, we can't accept returns on opened bags. But if your order arrives damaged or incorrect, let us know within 7 days and we'll replace it or refund you — your choice.
- Made-to-order apparel (hoodies, tees, hats): 30-day returns for sizing or defect issues.
- Refunds: Issued within 10 business days once your return or replacement is approved.
To start a return or report a problem, email customersupport@boston617coffee.com.
Our Coffee
What grind options are available?
Most of our coffees come in Coarse, Espresso, Standard, and Whole Bean — choose the grind that matches your brewer, or pick Whole Bean to grind fresh at home.
What bag sizes can I order?
Depending on the coffee, we offer 12oz, 1LB, 2LB, 5LB, and 12LB sizes — from a taste of something new to stocking up on your daily favorite.
Are your flavored coffees made with artificial flavoring?
No — our flavored coffees are made with all-natural flavoring.
Do you sell anything besides coffee beans?
Yes! Along with whole bean and ground coffee, we offer teas, convenient coffee pods, sample packs, and merch including hoodies, tees, hats, and mugs.
Freshness
How fresh is the coffee?
Our coffee is roasted fresh and ships from our US fulfillment partners. For the best cup, we recommend brewing within a few weeks of roast and storing your beans in a cool, dark, airtight spot.
Wholesale
Do you sell wholesale?
We'd love to talk about it. Email customersupport@boston617coffee.com with your business name, location, and estimated volume, and we'll get back to you.
Gifts & Samples
Do you offer sample packs?
Yes! Our sample packs are a great way to try a few different coffees before committing to a full bag.
Can I send coffee as a gift?
Absolutely — coffee (and our merch) makes a great gift. Place the order with the recipient's shipping address and we'll send it straight to them.