Refund policy

 

Boston 617 Coffee Company — Refund & Return Policy

We want you to love every order. If something isn't right, we're here to make it right.

Return Window We accept return requests within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

Coffee & Tea Because our coffee and tea products are consumable, we are unable to accept returns on opened bags or tins. However, if your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery and we'll send a replacement or issue a full refund — no return required.

Apparel & Merchandise Our apparel and merchandise items are made to order. We accept returns or exchanges for sizing issues or defects within 30 days of delivery. Items must be unworn and unwashed. Please note that final sale items are not eligible for return.

How to Start a Return Email us at customersupport@boston617coffee.com with your order number and reason for return. If your return is accepted, we'll provide a prepaid return shipping label and instructions. Items sent back without prior authorization will not be accepted.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. If 15 business days have passed since approval and you haven't received your refund, please contact us at customersupport@boston617coffee.com.